Managed IT Services

Connected Technology provides comprehensive Managed IT Services through its ConnectedCare offering—Highly-Responsive Computer Support, IT Consulting, and Proactive Managed Services on Long Island and NYC.

Flat-Rate Technical Support Solutions are offered in a variety of service levels, including monitoring, troubleshooting and a proactive preventative approach to IT systems management. When you work with us, our technology expertise becomes your competitive advantage. We are here for you when you need us 24x7 with caring and helpful engineers ConnectedCare Managed Services solution gives you the flat-rate IT technical support allows you to focus on running your business rather than your network.

Benefits of the ConnectedCare Managed Services solution include:

  • We become an extension of your business; a true partner
  • You can budget for IT costs effectively
  • We assume both financial and technical risks
  • As a result, we’re committed to continual efficiency
  • Offer 100% guaranteed work to your satisfaction or your money back.

All-inclusive service plans are designed to reduce your costs, increase your profits and mitigate your business risks, as we partner with you and become your Virtual CIO and IT department. Our relationship begins with an evaluation of the current state of your technology, including your infrastructure, hardware and line-of-business applications and vendors. Our team works with you to identify your critical business processes, pain points and vulnerabilities, and performs a threat analysis to determine your business risks. Completing this process allows us to design a technology plan that is aligned with your organization’s long-term goals.

ConnectedCare Managed IT Service Levels

  ConnectedCare Select ConnectedCare Prime ConnectedCare Elite
Machine/App patch management
Machine performance tuning
Managed Enterprise Anti-Virus
Managed Malware Protection
Endpoint Security Policies  
Priority Support (go to front of line)  
Discounted hourly fees for remote and onsite technical services  
Remote Help Desk  
Vendor Management    
3 hour Service Level Agreement    
Onsite Technical support    

Let your business flourish by reaping the rewards of Managed Services from Connected Technology

Click here for a White Paper: Proactive IT Services Save Small and Medium Businesses Thousands of Dollars Yearly and Improve Service Response Time

For Immediate Assistance Call 631-724-6504
or Fill Out the Form to the Right!

Ingram Micro SMB 500
Kevin Urso